3 applications to help you with remote desktop support

3 applications to help you with remote desktop support

If you happen to display an affinity towards computers and their respected hardware and software, do not be surprised when you nearly jump off the top of your roof top from getting too many calls from your friends, families and other acquaintances to help them get with their computer woes. Luckily for you, if you want to continue helping these people (because you never know when they might end up giving you a helping hand when you need one), then you are going to have to get used to using remote desktop support applications because walking them over through the phone can be the most mentally strenuous and tedious task that you have ever undertaken in your life. These three remote desktop support applications should help you connect to your friends, families and other individuals in times of need.

TeamViewer

3 applications to help you with remote desktop support

TeamViewer is our first choice because of the level of flexibility it yields when you need to connect with each other. You can direct your partner to download the TeamViewer QuickSupport application, which will be able to run without the need for administrator access or any system setting tweaking or configuration. The application will give both of you guys a session ID and a password, for which you will be able to connect remotely from your TeamViewer program. The best part is that you will not have to install the setup; just download the application and double click on it to start the program.

Now for all you tech support individuals who are looking to provide a service to your friends with their computers, you can also set up an unattended access event after installing the full TeamViewer client. This will grant you permanent remote access to the computer without the remote user having to give you any passwords or confirm anything whatsoever. As long as your confidante’s computer is powered on, you will be able to access it remotely. It will serve as an advantage when you want to fix some of the errors that they have created overtime while they are away from their computer.

Another great thing about TeamViewer is that it is cross platform compatible; so you will be able to communicate with a Mac or Linux computer regardless if whether or not you are using the Windows operating system or not. You can also remotely connect to your Android or iOS device.

Windows remote assistance

3 applications to help you with remote desktop support

If TeamViewer doesn’t seem to fit your needs then perhaps Windows’ own remote assistance will be able to satisfy you where TeamViewer failed. Currently, only Professional editions of Microsoft Windows can use the remote desktop server software. However since every version of Windows can send a remote assistance invitation, other users can be invited to assist the user with their systems. Since Windows remote assistance is something that is already installed on the operating system, it negates the use to download and install other applications similar to the ones given in this article.

To start using this feature, you will need to tell the other person to launch Windows Remote Assistance by either opening the start menu and typing in the search bar directly above the Start Windows logo or by following the path below:

Start -> All Programs -> Maintenance -> Windows Remote Assistance

Afterwards, the users will need to invite someone whom they trust completely and then select the Easy Connect option. This will hand them a password which they can use to start the remote session with each other. One thing that you need to be aware of is the Easy Connect option will not always be available. In the event that it isn’t, the remote user will have to create an invitation file using the Windows Remote Assistance application and send it to you.

Chrome Remote Desktop

3 applications to help you with remote desktop support

The last and widely used application to set up a remote desktop support option is Chrome remote desktop. Not too long ago, Chrome surpassed Firefox for having the largest number of users when it came to web browsing. We have a tendency of using both browsers because each browser possesses a feature or two that is not found in the other browser. Getting back to the point, seeing as how popular the Chrome Browser is, chances are that the two individuals who want to start a remote desktop support assistance session with one another will have the Chrome browser installed on their operating systems.

The next step will be to click the share button in order to start sharing the computer with the other individual. Afterwards, one person will provide the other with an access code. After providing the access code, you will be able to open the Chrome Remote Desktop app, click on the Access button, and enter the access code. You will be connected and will be able to commence your remote desktop sharing session.

Apart from the 3 given popular applications provided to you to start your remote desktop support session, there are a myriad of ways in which you can start a similar session. Skype provides screen sharing sessions; though it does not support a remote desktop support feature, making it useless in this category. LogMein is also a flexible application but the only problem is that they offer paid solutions; which is something that the average user will not be inclined to purchase as the offer is targeted towards enterprise users and also the fact that you have a ton of free options available to you. If you’d want our verdict, we would always stick to TeamViewer. However, this does not in any way make the other two given applications useless. At the end of the day, it all depends on the person using the application.

  • Stuart McGill

    In addition to above, you may also have a look at R-HUB remote support server.