Guy Gets Faulty Day One Xbox One From Microsoft, Replacement Gets Shipped To Wrong Address, Still Gets Charged

One unlucky user not only managed to find himself with a faulty Day One Xbox One, he also gets his replacement shipped to a wrong address and to top it, he still gets charged for it despite being promised that he won’t be charged by Microsoft.

reddit user ISIS_Agent-Duchess shared tale of his faulty Day One Xbox One in a long post on reddit. He seems to have went through a lot of unfortunate events leading to him still being stuck with a faulty Day One Xbox One. Meanwhile, his replacement Xbox One also gets shipped to a wrong address. Despite being on phone with Microsoft support for almost 12 hours and being promised that he won’t be charged for this replacement, he still gets charged on his credit card.

He explains his tale in detail, how he got his Day One edition only to find out that it was a faulty unit.

My UPS guy arrives just as I’m getting home from work, my shiny new console in hand. I run in, set it up in the location where I had set out for it in my room, put the Kinect on the shelf I put on my wall just for it, download the update, and I’m ready to start installing my first game, Forza 5…. clickclicksnap my face goes white. I push the disc in and the disc goes in and reads. I let the game install and fearfully press the eject button. Clicking and snapping and struggling to eject my disc ensues, it peeks out just enough for me to pull it out, I find a small scratch on my disc. Basically, I have to treat my brand new console like its some sort of industrial equipment, forcing the discs and risking damage every time I want to change games.

So he decides to get a replacement but that mistakenly gets shipped to his old address. He decides to ask help from support but it takes a while for him and he is assured that the replacement won’t be charged on his credit card.

I get an email saying my console has shipped! WOOOO! I look up the tracking info…. It’s to my old address. I call in yet again and let MS know what is happening, the rep scripts up another email for XCA and assures me its been thoroughly noted that I will not be billed.

It was only after that his credit card still gets charged for the replacement despite assurance from Microsoft.

Still no call from UPS, no response from Teaira, and my credit card texted me that Microsoft.com Redmond charged $542.50 to my account. HAPPY NEW YEAR!!!

While things might be rather unfortunate for him, he does get a complimentary free game(Dead Rising 3) and hopefully Microsoft will be able to resolve his issue and get him his replacement that he deserves.

What do you think of his story? Have you experienced any similar issues? Let us know in the comments below.

Stay tuned to GearNuke for latest news and info on Xbox One.

Khurram Imtiaz

Editor-in-Chief at GearNuke. I am a hardcore Final Fantasy fan and lover of JRPGs. When I am not posting news, I can be seen sharing my thoughts over at Twitter.

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