Halo 5: Guardians: Here’s How to Fix Preload Glitch On Xbox One

Halo 5: Guardians is now available for purchase digitally on Xbox One. It also has a preload available ahead of the launch that allows users to download the game before the official launch so that they can play it on release day. Unfortunately there is a major bug with the preload that can cause issues with the installation of the game. 343 Industries has now released a solution to this bug on their official blog.

According to the details shared by 343 Industries, this preload bug happens if you pre-ordered Halo 5 before September 21st and you were NOT using the instant on power mode. This means if you meet the criteria for this bug, you will have an incorrect “stub file” for the game, which is simply a placeholder file.

halo 5 Guardians


If you pre-ordered the game after September 21st or had instant power mode turned on, you won’t have to worry about this bug. However, if you meet the criteria of getting this preload bug, you can follow the instructions given below to fix it.

  1. Go to My games & apps
  2. Sort your game collection by selecting Installed à Sort by size
  • If your Halo 5: Guardians game size is greater than 40 GB, you’ve got the correct version, and you’re ready to download the necessary updates when they become available.
  • If your Halo 5: Guardians game size is less than 40 GB, you’ve got an incorrect stub file, and will need to delete that version and reinstall the game.

Halo 5: Guardians is set to launch exclusively on the Xbox One on October 27th.

Let us know if you are affected by this preload glitch and managed to fix it in the comments below.

  • Tim Knox

    Got mine october 20 in aus with yhe limited console.. instant on was active.. AND STILL HAD THE DODGY PRELOAD. And now it wont load past 55%

  • Nathaniel Jones

    Didn’t just happen to me with Halo 5, but my 70 gig master chief collection is suffering from same problem… As an Oz resident with bandwidth restrictions… This has pretty much ensured my purchase is more of a painful lesson in human fallibility than anything… Hmm… Which do I prefer? Streaming for the entire month or a broken download for two games that likely will not work until this issue has been clearly resolved?

    I’m very disappointed. I didn’t pay Microsoft to clean up their messes. Game isn’t even released yet and I’m already in headache mode?

    Perhaps my next pre-order will be on PS4.