Watch Dogs Digital Pre-Order Controversy On PS4 Causes A Huge Backlash For Ubisoft

Those who pre-ordered Watch Dogs digitally on the PS4 might have to face another frustrating situation. According to a huge thread on the official Ubisoft support forums, PS4 users, who pre-ordered the game digitally, weren’t able to access the game due to some licensing issue.

This issue resulted in a huge thread being made on the official support forums, full of people complaining about ย their pre-orders. Some even went ahead and cancelled it demanding refund.

Ubisoft finally replied back to the complaints and according to them, the issue should be resolved in due time. Still, this brings back memories of MLB 14: The Show on the PS4, which was promoted as a Day-1 Digital title in the US PSN store but many weren’t able to download it before the official PSN Store update.

Ubisoft’s UK Forum Manager had the following to say regarding this issue.

We are working behind the scenes, so please do not feel ignored!

As you can guess – release day can be hectic on the forums – but we will attempt to update you asap – those with contact to support already, if you hear any news before we post, please do share!

Have you pre-ordered Watch Dogs digitally on the PS4? Did you face any such issue? Let us know in the comments below.

Khurram Imtiaz

Editor-in-Chief at GearNuke. I am a hardcore Final Fantasy fan and lover of JRPGs. When I am not posting news, I can be seen sharing my thoughts over at Twitter.

You can follow me on Twitter and Google+

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  • PachterStation

    I’m sat here laughing. Simply buy it on disc. Digital games, you’re paying for fresh air. The PS4 version has extra content. Prices up to ยฃ60, they’re having a laugh. As per usual, I’ll wait patiently to pick it up used for under ยฃ20. I’ve got enough games to keep me going.

  • PS4wut

    LOL! No problems on the Xbox 1 with Cloud power ๐Ÿ˜€

    • ShihonoRyo

      You still got 50% less power, and the cloud power can’t compensate for all of it. That’s why you get upscaled 720p or 900p at 30fps games if you are lucky.

      • FayZ_

        900p 30fps? like watch dogs on ps4?

  • rudero

    Zero problems for me. Must have been a timezone 12:01am issue.
    I did have a problem with Wolfenstein… I booted it up before the patches were installed. Just had to reboot the ps4.

  • Vail14

    Wow. This is going to be one crazy console war. First Microsoft is dropping the ball all over the place, and now that they look like the are starting to get their act together, Sony is making slip ups (e.g. digital download issues, numerous game delays and issues (DriveClub, the Order, closing studios, Naughty Dog Uncharted staff departures), no remote control or remote control options, etc..)

    • Your mother

      You are dumb as fuck kill yourself

    • GodGamerDerp

      Apparently PS4’s stronger hardware, ~3.5 million sales lead, large number of 1st party developers, more games, and more developer support have microsoft fanboys extremely upset.

      Stay asshurt at PS4’s success. Keep shilling and spinning while everyone else ignores you and buys more PS4s.

      PS4 will have the graphics advantage the entire gen. PS4 hardware and software will outsell Xbox globally the entire gen. PS4 will have more dev support and more 1st party games the entire gen. Sony still has a large number of 1st party studios and they’re all working on PS4 games. PS4 will make a net profit, Sony won’t go bankrupt. I’m constantly right, as usual.

  • ImonadrugcalledCharlieSheen

    Something to be said for just walking into the store and buying a copy, the more we try to make things easier the harder they often become.

  • Renegade

    This is stupid I tell you? What’s up
    With this hdd download?? after the blackout at the part of the stadium my system stopped and this stupid HDD shit appeared?? What a waste:( I really do to feel like waiting ten hours for this shit to download!!!

  • Sticky Notes

    The light at the end of the tunnel is pre loading. Once this is standard, expext less congested releases.

  • Gazorra

    I pre ordered watch dogs and I was able to download it yesterday, untill today I can’t play the game because of (installing… 25%) and it stay like this for hours. I can’t play anymore! Can you help me guyz?
    Installing game data on HDD. Please do not turn off the power of your system during the installation process.
    Email me back please

    • Sticky Notes

      Check your download progress in the notification menu. If it is not downlading or shows an error, cancel it and uninstall the game. You can either go to the store on PC or via the PS4 and redownload it. You wont be charged again.

    • Carvalho Tito

      same here mine doesnte move too

  • darkstar2311

    Got the retail version but no of the codes work. anyone know why? Or is it the same as stated above?

  • hcolin


  • Instead of me being able to download my pre-ordered “Gold Edition” of Watch_Dogs (PS4) at or after 12:01AM EST as Sony/Ubisoft had stated, it wasn’t until 12:49AM EST until the download actually went through and began downloading (not really a big deal at all when ya think about it, lol). After I was finally able to download the game, I didn’t have any issues and the entire download of not just the game, but the additional missions, Season Pass, the R33B gun, etc. took no more than 20-30 minutes for all of it to download (install of the game was probably 10 minutes or less; I wasn’t really paying attention too much to the install time). So yeah, after the download and install I was able to launch the game perfectly fine and I was able to sign into the Ubisoft Uplay servers with no problem at all not only last night, but today as well… So far, so good. ๐Ÿ™‚


    One more reason I have sworn off day one anythings for any system…… Never again will I pay “top dollar” to be a FOCKING beta tester for these developers/producers that want their game out as soon as possible!

    No reason these issues should ever happen! Any infastracture “problems” albeit on the servers, or any part should have been foreseen as the game was being developed!

    Couldn’t log into UPlay because of the “server” strain being felt from watchdogs…… Complete BS!!!! You do not make an “online” game for multiplayer reasons and attempt to think that your OLD ASS server infastracture does not need an update for newer/more members of a day one release!

    So sad that these games with their partnered commitments to video card manufacturers hinder any and all cohesion of a release since it is doomed for performance/stability issues!

    So sad……..!

  • FayZ_

    bravo PSN, still fails even when it’s a paid service.

    • Your mother

      Its not psn dipshit its ubisoft

      • Alex_Atkin_UK

        No it was PSN that failed to take pre-order payments so did not issue the license to PLAY the game. Ubisoft had no control over that, it was all Sony.

        • Shadow-Michael

          it was both of em

          • Alex_Atkin_UK

            Not on PS4 it wasn’t, you can play the game fine without the Ubi servers. I have received the message saying disconnected from Ubisoft a few times and all that happened is it meant I could actually check in at city hot spots without waiting minutes for the server to respond. ๐Ÿ˜‰

            They did cause a problem on PC though where you can’t but that is not what this article is about.

    • You are flat out wrong

      And the Xbone will always be a sh*t console regardless of cost.

  • John Mips

    Out on the west coast, I was able to download and play at 9pm pacific time. It’s the first time I was able to enjoy a release with the eastern time zone people!

  • sixeightmkw

    no issues. started download at 11:30PM central time, took 10 minutes for the download, then game started installing. I was able to start playing the game immediately after download while still installing.

    • Scaught_EP

      I had a similar experience however once I launched the game I was only able to play for about 20 minutes before the game stopped me in my tracks and told me that it was still installing. It was stuck at 64% for a while. Two hours later though, it was good to go. Too bad I had to go to sleep… ๐Ÿ™

      • Billyj80

        Im having same problem so iguess i just gotta wait it out

  • Kreep

    Downloaded the Gold Edition at 12:01am and did not face any issues, however I am facing an Ubisoft log-in problem at this moment.

  • metalman5150

    A buddy of mine digitally pre- order and he told me that by 12:15 am ,last night, he was playing the game with no problem. SE USA

  • Bowin Lam

    I did face an issue, I didn’t get to download my pre-order copy from Playstaytion till around 12:40 a.m. est. I was like okay it’s not the end of the world. I play it for 5 min and i got this message saying it’s installing an update, which i thought was going to take a short period of time, so i let it download all night and i check my status to see if its down and the download is still going on!!! It’s 2:05 p.m. now and still not done yet…wtf Ubisoft

  • d0x360

    I preordered watch dogs for ps4 via the psn website yesterday around 6pm. I didn’t have any issue downloading the game or any of the bonus ccontent when I signed in at 2am to start the download and when I when I went to play at 9am everything worked great.

    If people are having issues that sucks. Anticipated games are the worst to have to wait for. I’m sure they will get it sorted out.

  • DarthDiggler

    Disc never has licensing issues. ๐Ÿ™‚ If I was buying stuff day 1 digital and it was a popular game, I would expect issues, because I don’t like to set myself up for disappointment.

  • datdude

    How’s that digital only future working out for you? No thanks, I’ll stick with physical media….especially considering the net neutrality issues and the inevitable bandwidth caps the internet companies are salivating to hit consumers and content providers with.

    • H Karlsson

      Im so glad that I live in a country where internet caps are a thing of the past.
      I get 100/100 or even 100/10 with no limit wso.
      I do feel sorry for you guys who are affected by these money hungry corps.

  • Batnut1992

    I did face initial issues, but I managed to solve it by going to the SOnyEntertainment website and just download from there, I had it preordered but I was able to put it in my character and “rebuy” it for 0.00 bucks and did the option to download directly to my PS4 and it worked, hope that helps some of you guys.

    • Thanks for the response. Pinned this comment to the top so everyone can see. Appreciate the help ๐Ÿ™‚

      • ps4lol

        Amazing this article hasn’t been hit by trolls yet.

        • Jammy

          You’re the biggest troll here and on most comment sections I see, I bet you’re bored with no one to insult.

          • ps4lol

            You sound upset that someone is stating facts and reality to hateful, constantly wrong microsoft fanboys. Not a troll here.

          • RJ

            What makes him a Microsoft Fanboy??? He could generally be a PS4 fanboy

            Because he is sick of trolls like you?
            We all know you are xtremederp who just got a new nick name

            I’m a Xbox fanboy and I don’t even mention any insults

            Seriously you need to get a life and do something better than troll

          • Sammy

            You say that you dont insult people, then go on to call him a troll and to get a life/ Oh the irony and hypocrisy. I guess people nver see the wrong in what they do.

          • RJ

            I was referring to insults I could have provided to the PS4 issue with watch dogs

            Should have been more direct with that

            PS. what I said to him was facts, its just a happy coincidence that the facts are also insulting to him

          • Cj

            What the f are you talking about trolls this is not a fairy tale this is a game called watch dogs not can we insult each other with fair tale troll talk. Grow up and comment on the f game you idiots.

          • ps4lol

            You hate the fact that someone is stating facts and reality to dumb, delusional, constantly wrong microsoft fanboy shills. Sorry.

          • RJ

            I really don’t understand what you are talking about. Perhaps you have trouble comprehending my comments?

            Your response really has no context to what I just said and also highlights your very poor grammar skills.

            I really feel sympathy for you, there really is some disturbing thoughts in your mind.

          • Funkproductions

            Hate nothing but hated -bob dylan off the track its alright ma im only bleeding. Funny how that track was written so long ago and yet still has relevance today when i think of trolls.

          • Jammy

            Thank you for proving my point.

          • BJ

            And you just proved his

          • Jammy

            I’m not upset or an Xbox/PS4 fanboy so I don’t really see your point. It’s just a little ironic the biggest fanboy on these comment sections is mentioning the lack of fanboy activity. There are fanboys on both sides and I don’t support either. I enjoy games and I don’t care what I play them on. I suggest you check his comment history and if you support that and want the comment sections constantly filled with these cut and paste insults then you’re as bad as he is.

    • DarthDiggler

      Kudos on the work around. ๐Ÿ™‚ I bet most people just tried it one way and when it didn’t work they demanded a refund. LOL

  • stevenm281

    Which is why retail is always better, you own a product not just a code.

    • wampdog29

      No…you own the code on a disc, but yes, it is better.

      • getStacks11

        wampdog29 you are a stupid motaher fucker arnt you since when is a disk and a case not a product you fuckin retard….. kill yourself

        • gotStack10

          Damn Son! Cool them jets, its not that serious, you hate littleful phuck!

        • wampdog29

          You internet tough guys crack me up….learn English first then come talk to me….

          • getStacks11

            youd shit your paints if you knew who the fuck i am

          • wampdog29

            Mom!?!? Is that you!?!?

  • Dennis Crosby

    Damn that really sucks. Honestly there should be alternative way to get digital games like a one time only install disc once you install it the license is bounded to you account so if you deleted it you can reinstall it to your console from the market place in not sure how it will work or how much time and effort it will take to get it to work but it will be a nice alternative

    • John Joe Silver

      yeah MS tried to introduce such a thing and look at the backlash they got from it….

      • DarthDiggler


        The main thing that got that backlash started was Don telling military guys that if they wanted a console that didn’t require a connection they could get an XBOX 360. Many deployed military folks do not have access to internet for gaming. So the XBONE would have been useless for those people and the X360 was very popular among the military.

        The fact that this kind of came as a surprise to Don is the reason he was fired. Dude should have really known the audience better.

        • Dennis Crosby

          Don was the biggest troll of the industry no one in there right mind will say if you don’t like it buy a 360 and after that he leave to go to he new job

      • You are flat out wrong

        You mean they tried to restrict ownership rights and take control of the used games market? Sounds great.

        You already lost this fight.

        • John Joe Silver

          you mean like Steam? except MS were opening up the ability to sell digital titles something which hasn’t been done yet I believe

          • Long Dong Silver

            Blah, blah, blah, yeah right, you apologist. Get off MS’s nuts! MS wanted to restrict used games sales and borrowing. That’s crap!

          • You are flat out wrong

            No they weren’t. They were saying it’s something they were looking at, and it sure wouldn’t be ready for launch. At the same time, courts in the EU agreed with Valve that digital content isn’t the same as physical and weren’t subject to the same on-sell rights.

      • Dennis Crosby

        Yea I know people didn’t like the 24 hour check in

    • DarthDiggler


      Honestly there should be alternative way to get digital games like a one
      time only install disc once you install it the license is bounded to
      you account so if you deleted it you can reinstall it to your console
      from the market place in not sure how it will work or how much time and
      effort it will take to get it to work but it will be a nice alternative

      That’s how digital downloads work, or the original XBONE vision. Turning Discs into Digital content. The problem is this requires an always online console that needs to ping a server once every so often for you to be authorized to play the content you “own”.

      I don’t mind the separating between digital and physical, it gives people options and options are good for a marketplace. If you value “resalablity” or your drive space you can go with physical. If you never want to leave the house go with digital. Turning discs into basically vouchers for a digital game diminishes the value of said disc to many people who prefer that format.

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