Naruto to Boruto’s latest update might have messed up the save data for some users, as confirmed by Bandai Namco. They plan to release update version 1.10 to resolve this issue.
If you haven’t updated to the latest version of Naruto to Boruto: Shinobi Striker, it is best to avoid playing the game until this new fix is out. Bandai Namco has confirmed that they are working on a quick hotfix in the form of an update that should be released for the game soon.
This was shared by the official Japanese account for Naruto to Boruto and then followed by the English version of the account.
Here is a translated version of the message that is originally in Japanese.
Survey Results In the update data Ver1.09 delivered on November 15, an application error occurred when matching between some users, so we are performing emergency maintenance for the current cause investigation.
Currently the cause is known, and correction data is being prepared. We will do our utmost to restart soon so we will announce it again as soon as the resumption goal is set.
In addition, we received an inquiry that the save data was affected when an application error occurred in Ver 1.09. In that case we will sorry to troubles you, but please do try recovery from save data of online storage first by the following procedure.
The official Bandai Namco US account also shared an update on this issue with the servers.
ATTN Shinobi! We have an update regarding Shinobi Striker. There is a new version that is currently being tested and once this latest update passes inspection we will be releasing the patch update.
In the meantime we will keep you updated when we have more news to share. pic.twitter.com/BH9etcCpPD
— Bandai Namco US (@BandaiNamcoUS) November 19, 2018
It appears that they are already testing a new update for Naruto to Bortuo Shinbo Striker on Steam. You can see a new build in the QA stage listed in the Steam Database. Hopefully, this update can resolve the issue with the servers and save data.
Naruto to Boruto Shinobi Striker is available now on the PS4, Xbox One, and PC.